Terms and Conditions

Terms and Conditions for IGLeads.io
Effective Date: 1 January 2025
Welcome to IGLeads.io! By accessing and using our website and services, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully.

1. Acceptance of Terms

By accessing IGLeads.io, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions, as well as our Privacy Policy. If you do not agree, please do not use our services.

2. Eligibility

You must be at least 18 years old to use our services. By using IGLeads.io, you represent and warrant that you meet this eligibility requirement.

3. Services Provided

IGLeads.io offers social media lead generation and related services. The specifics of our services may change from time to time, and we reserve the right to modify or discontinue any service without prior notice.

4. User Responsibilities

When using our services, you agree to:
  • Provide accurate and up-to-date information.
  • Use the services only for lawful purposes.
  • Not engage in any activity that interferes with or disrupts the services.
  • Maintain the confidentiality of your account information.

5. Prohibited Activities

You agree not to:
  • Use our services for any illegal, fraudulent, or unauthorized purpose.
  • Violate any applicable laws or regulations.
  • Access or attempt to access another user’s account without authorization.
  • Engage in any activity that could harm IGLeads.io or its users.

6. Payments and Billing

  • Subscription Plans: IGLeads.io offers various subscription plans. Details of the plans and pricing are available on our website.
  • Payment Terms: Payments are due at the time of purchase or renewal.
  • Cancellation: Users may cancel their subscription at any time. Cancellation will be effective at the end of the current billing cycle.

7. Refund policy

Eligibility
Refunds are considered under specific circumstances, such as:
  • Non-delivery of the product or service
  • Major defects or issues not resolved within a reasonable timeframe
  • Product not as described, provided such claims are substantiated
Clients must submit a refund request within 7 days from the purchase or renewal date.
If a customer has received at least 3 scrape files and/or 300 leads, we will not be able to issue a refund.
Processing of refunds
  • The company will review the request and respond within a reasonable timeframe.
  • The off-boarding survey must be completed as a mandatory criterion for eligibility.
Exceptions
Refunds will not be granted in cases where:
  • The client has changed their mind after purchase.
  • The issue arises from the client’s inability to use the product or service.
  • The client fails to provide sufficient evidence supporting their claim.

8. Intellectual Property

All content, features, and functionality of IGLeads.io, including text, graphics, logos, and software, are the exclusive property of IGLeads.io and are protected by intellectual property laws.

9. Data Privacy

We value your privacy. Please review our Privacy Policy for information on how we collect, use, and protect your data.

10. Third-Party Links and Services

Our website may contain links to third-party websites or services. We do not endorse or assume responsibility for any third-party content or services.

11. Disclaimer of Warranties

IGLeads.io is provided “as is” and “as available” without any warranties of any kind, either express or implied. We do not guarantee that the services will be uninterrupted or error-free.

12. Limitation of Liability

To the fullest extent permitted by law, IGLeads.io shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services.

13. Indemnification

You agree to indemnify and hold IGLeads.io harmless from any claims, damages, losses, or expenses arising out of your use of the services or violation of these Terms and Conditions.

14. Termination

We reserve the right to terminate or suspend your access to IGLeads.io at our sole discretion, without notice, for conduct that we believe violates these Terms and Conditions.

15. Changes to Terms and Conditions

We may update these Terms and Conditions from time to time. Any changes will be posted on this page, and your continued use of our services constitutes your acceptance of the updated terms.

16. Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of Spain. You agree to submit to the exclusive jurisdiction of the courts in Spain.

17. Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us at:
Address: Carrer d’Àlaba 61 Local 4-2A 08005 Barcelona, Spain.