If you would like a refund or have any concerns about any previous charges please contact our customer support chat bottom right-hand corner or email [email protected] or call we will help you out as soon as possible. 

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Refund policy

Eligibility

Refunds are considered under specific circumstances, such as:

• Non-delivery of the product or service
• Major defects or issues not resolved within a reasonable timeframe
• Product not as described, provided such claims are substantiated
• Clients must submit a refund request within 7 days from the purchase or renewal date
• If a customer has received at least 3 scrape files and/or 300 leads, we will not be able to issue a refund

Process

• The company will review the request and respond within a reasonable timeframe
• The off-boarding survey must be completed as a mandatory criterion for eligibility

Exceptions

Refunds may not be granted in cases where:

• The client has changed their mind after purchase
• The issue arises from the client’s inability to use the product or service
• The client fails to provide sufficient evidence supporting their claim